Hey everyone, we had a leak in our building, which coincidently is only 8 months old. Granted these things happen, we expected Simerra Property Management to look after us. After all, we pay them a maintenance fee of $500.00 per month. Multiply that by - approx 184 units x 2 buildings - equals $184,000.00 (This is just an approx as some people pay more than $500.00 and some pay less).
So a month and a bit later they finally approved a contractor to repair our unit (no idea what took them so long). They approved a contractor that we never even met with or even talked to. How can they approve a contractor when he doesn't know what needs to be done??? We aren't blaming the contractor. He does what he is told. Simerra Property Management decided that the quickest way to get the work done - without their insurance rates being effected to the fullest - was to have the contractor come in, quickly assess what needs to be done and get things rolling. So according to them, it was not important for the contractor to meet with us - even though we live in the unit. I would like to ask every employee at Simerra Property Management - if they had a leak in their house would they like to meet with the contractor to make sure everything was being looked after???
Anyways, when we spoke to the contractor, he was not even aware that our floor needed to be re-done. Would you feel confident about that the building selected the right contractor when he doesn't even know that??? I mean half of our floor has already been pulled out by our insurance company!
So we asked Simerra Property Management if they would accept our contractor - that had originally come to our unit on the day of the leak through our home insurer - to do the work. Well guess what, Simerra Property Management refused. They said the contractor had already bought the materials - although he had no idea that our floor was being replaced - and that their policy stated that "one company needed to do all of the work".
Reluctantly we have no choice but to accept their proposal. We question if they are telling us the truth or they are trying to pull wool over our eyes?
That is where we are right now - more to follow!
Review about: Insurance Repairs.